Leonhardt Manufacturing (Play
Manufacturing was founded in 1970 as a one-man tool and die shop and has
grown to approximately 90 people working in a modern 89,000 square foot
facility. Leonhardt produces quality tubular products and welded assemblies
that combine CNC bent tubes, stampings, machined parts and a variety of
finishes from pain and powder to decorative chrome. New technology, services
and products can sound very technical in this business. Leonhardt uses
telephone on hold messages to help make sure their customers understand
the new services and products available, as well as reinforce their commitment
to excellent customer service in a manner that invites response.
"We are always looking for ways to reinforce our image as a world-class
company, so the message-on-hold product just made sense. With the professional
assistance of ImageLine, our callers get to learn about us--our capabilities
and our people--which leaves a much better impression than dead air or
music. ...while nobody can precisely measure the bottom-line impact of
such a marketing tool, I am confident it has to be a positive one."
Leonhardt Manufacturing Co.
Lancaster General (Play
General is a hospital and health care system with a reputation for excellence
in the community. Telephone on hold messages are used throughout the system
and offer seasonal health and safety tips, information about health programs
and recognition of team accomplishments. Its almost unavoidable
placing callers on hold in the healthcare industry; Lancaster has found
a way to utilize that hold time with patient education and appreciation.
ImageLine On Hold staff understand how they can help make your
job easier. Their enthusiasm, expertise and professionalism ensure that
you get messages designed to meet both your needs and those of your customers.
Web Marketing Coordinator
Anderson Automotive (Play
Automotive is a well-established, respected and expanding auto dealership
in Baltimore metropolitan area. The use of on hold messages has helped
them keep their customers coming back by keeping them informed. Messages
have also contributed to the development of new customers with testimonials
about the sense of trust that is an integral part of Andersons approach
to business. The dealerships and repair shops use on hold messages that
include announcements about new models, hours of operation and ease of
repairs at the dealership.
"Natalie and her staff are great to work with. They are proactive
and responsive, whether we need a script written or an update made. Her
voice is crisp, clear, and positive, which gives callers a good feeling.
We've gotten nothing but positive feedback. It is much better for them
to hear a message about our business than to hear music or nothing...it's
just smart business."